Shielded Instrumentation Cable with Individual Tape

Individual shielded aluminum instrumentation cable

Instrumentation Cable; Individually Tape Shielded; Max. 2,50 mm²; 300 V; 1 to 56 pairs or triples; Numbered Conductors; PVC/PVC; Flame Retardant; +70°C

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Shielded Instrument Cable with Individual Tape (BFI) 300V NBR 10300

Number of Drivers:

1

2

3

4

5

6

7

8

10

12

14

15

16

18

20

22

24

25

26

28

30

32

34

35

36

38

40

42

Construction:

By

Terna

Quadra

Section (mm²):

0,50

0,75

1,00

1,50

2,50

Clean

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Master Signaling: The Instrumentation Cable for the Smart IndustryDeveloped for mission-critical applications in automation and industrial processes. Ensures that your signals are transmitted with clarity and security, enhancing the performance and reliability of your system.

Clean and Reliable Signal: Individual shielding that protects against external interference and crosstalk.
Superior Electrical Performance: Made with 100% virgin copper, it guarantees lower dielectric loss and ohmic resistance.
Industrial Safety and Durability: Excellent flexibility, resistance to moisture, UV, chemicals, and flame retardant properties.
Versatility for Automation: Ideal for digital and analog signals, various sensors, and the Hart® communication protocol.
National Quality for Your Industry: This product is 100% Brazilian-made, conforming to NBR 10300 standards, guaranteeing safety and a long lifespan.

PRODUCT DESIGN

Stranded conductor made of bare electrolytic copper wires, soft temper, stranding class 2 NBR NM 280.
Insulation made of thermoplastic compound based on polyvinyl chloride (PVC/A).
Meeting of drivers in pairs, trios, or groups of four.
Twist pitch: 50 to 65mm.
Individual shielding with aluminized polyester tape, with a flexible drain conductor of 0,5 mm² cross-section, formed by tinned electrolytic copper wires.
Separator made of polyester tape.
Communication cable consisting of a stranded conductor with a cross-section of 0,50 mm², insulation in (PVC/A), blue color (when applied).
Thermoplastic compound coating based on polyvinyl chloride (PVC/ST1) in black.

DETAILS

Benefits

Maximum signal protection: Individual shielding that protects against electromagnetic interference and crosstalk.
High conductivity: Constructed with 100% virgin copper, ensuring lower resistance and signal loss.
Flame retardant safety: Self-extinguishing compound that does not propagate flames, in accordance with NBR NM IEC 60332-3-23.
Excellent flexibility: It facilitates installation in complex and hard-to-reach industrial environments.
Superior resistance: PVC coating that is resistant to moisture, UV rays, and various chemicals.
Wide Compatibility: Ideal for analog (4-20mA), digital signals and systems with Hart® protocol.
Quick installation: Color-coded conductors simplify assembly and maintenance.
Reliable connection: Designed specifically for fixed installations, ensuring stable data transmission.
Guaranteed quality: 100% Brazilian product made with high-purity copper (99,90% minimum).
Noise reduction: The drain conductor ensures an efficient discharge of electrical interference.

Applications

Industrial automation: Control signal transmission in industrial processes and production lines.
Point-to-point instrumentation: Direct connections between field sensors and control systems (DCS/PLC).
Measurement systems: Connecting various types of meters and sensors in industrial plants.
Relay activation: Safe power supply for conventional and electronic relays in control panels.
Networks using the Hart® protocol: Transmission of digital signals superimposed on 4-20mA analog signals.
Industries in general: Applications in the chemical, petrochemical, pulp and paper, and food industries.
Control panels: Interconnection of devices in automation panels and motor control centers (MCCs).
Sensors and transmitters: Connection of pressure, temperature, flow, level, and other sensors.
Security systems: Connecting sensors and actuators in process safety systems.
Fixed installations: Ideal for installation in cable trays, conduits or ducts in factory environments.

TECHNICAL DATA

General information
Brand	INNOVCABLE
Product type	Instrumentation cable with individual shielding (BFI), for fixed installations.
Source	100% Brazilian.
Electrical Parameters
Insulation Voltage	300V
Maximum Electrical Resistance	It varies depending on the cross-section. Ex: 37,08 Ω/km for 0,50 mm².
Insulation Resistance	It varies depending on the cross-section. Ex: 55 MΩ/km at 20°C for 0,50 mm².
Capacitance	It varies depending on the cross-section. Ex: 150 nF/km for 0,50 mm².
Inductance	It varies depending on the cross-section. Ex: 0,34 mH/km for 0,50 mm².
Product Design
Conductor Material	Bare electrolytic copper wires, soft temper.
Copper Purity	99,90% minimum (including Silver).
Driver Design	Class 2 stringing, according to NBR NM 280.
Vein Isolation Material	Thermoplastic compound based on polyvinyl chloride (PVC/A).
Meeting of the Roads	Conductors gathered in pairs, trios, or quartets.
Twisting Step	50 to 65mm.
Road Color Code	Pairs: Black and White. Suits: Black, White, and Red.
shielding	Individual shielding made of aluminized polyester tape.
Drain Pipe	Tinned electrolytic copper, flexible, 0,5 mm² cross-section.
Separator	Polyester tape.
Exterior Roofing Material	Thermoplastic compound based on polyvinyl chloride (PVC/ST1).
Cover Color	Black.
Communication Cable	Optional: 0,50mm² conductor with blue PVC/A insulation.
Product characteristics
Application Area	Fixed installations in industrial environments, transmission of analog (4-20mA) and digital signals, Hart® protocol, connections for sensors, meters, and relays.
Protection against interference	Excellent protection against external electromagnetic interference and immunity against crosstalk.
Maximum Temperature in the Conductor	70°C in continuous operation.
Flame Retardant	Yes, it is flame retardant and self-extinguishing.
UV resistant	Yes.
Chemical Resistant	Yes.
Moisture Resistant	Yes.
Flexibility	Excellent flexibility.
Construction Options (Upon Request)
Optional Driver	Tinned copper; Class 5 stringing.
Optional Insulation Materials	PVC/E (105°C), XLPE (90°C or 125°C), HEPR (90°C), PE (80°C).
Optional Roofing Materials	PE, PVC/E, PVC/ST2, special PVC (oil/chemical resistant), LSZH (non-halogenated).
Special Coverage	Perfectly cylindrical for use with cable glands in classified areas (Ex).
Applicable Standards
Main Standard	ABNT NBR 10300
Conductor Construction	ABNT/MERCOSUL NM-280 / NM-IEC 60228
Flame Test	NBR NM IEC 60332-3-23, category B
Other Standards	NBR 6812, NBR 6251

DIMENSIONAL TABLE

Type	Nominal Section (mm²)	Number of Pairs/Triples	External Diameter (mm)	Nominal Weight (Kg/Km)	Maximum Electrical Resistance (Ω/km)	Capacitance (nF/km)	Inductance (mH/km)	Insulation Resistance (MΩ/km at 20°C)
Even	0,5	2	6,61	75,23	37,08	150	0,34	55
Even	0,5	3	9,5	111,75	37,08	150	0,34	55
Even	0,5	4	9,87	138,69	37,08	150	0,34	55
Even	0,5	5	10,29	161,51	37,08	150	0,34	55
Even	0,5	6	11,07	181,86	37,08	150	0,34	55
Even	0,5	7	11,76	206,14	37,08	150	0,34	55
Even	0,5	8	12,83	247,49	37,08	150	0,34	55
Even	0,5	9	13,45	276,41	37,08	150	0,34	55
Even	0,5	10	14,01	296,18	37,08	150	0,34	55
Even	0,5	11	14,78	323,41	37,08	150	0,34	55
Even	0,5	12	15,29	351,91	37,08	150	0,34	55
Even	0,5	13	15,81	371,58	37,08	150	0,34	55
Even	0,5	14	16,28	404,23	37,08	150	0,34	55
Even	0,5	15	16,76	423,66	37,08	150	0,34	55
Even	0,5	16	17,22	451,77	37,08	150	0,34	55
Even	0,5	17	17,64	470,83	37,08	150	0,34	55
Even	0,5	18	18,08	490	37,08	150	0,34	55
Even	0,5	19	18,7	527,22	37,08	150	0,34	55
Even	0,5	20	19,1	550,76	37,08	150	0,34	55
Even	0,5	21	19,49	574,17	37,08	150	0,34	55
Even	0,5	22	19,88	601,98	37,08	150	0,34	55
Even	0,5	23	20,25	620,85	37,08	150	0,34	55
Even	0,5	24	20,62	648,53	37,08	150	0,34	55
Even	0,5	25	21,02	785,11	37,08	150	0,34	55
Even	0,75	2	7,12	89,66	25,24	169	0,32	47
Even	0,75	3	10,35	133,91	25,24	169	0,32	47
Even	0,75	4	10,77	166,89	25,24	169	0,32	47
Even	0,75	5	11,24	195,77	25,24	169	0,32	47
Even	0,75	6	12,11	222,44	25,24	169	0,32	47
Even	0,75	7	12,88	252,97	25,24	169	0,32	47
Even	0,75	8	14,03	301,78	25,24	169	0,32	47
Even	0,75	9	14,72	336,98	25,24	169	0,32	47
Even	0,75	10	15,35	362,99	25,24	169	0,32	47
Even	0,75	11	16,19	397,18	25,24	169	0,32	47
Even	0,75	12	16,76	431,91	25,24	169	0,32	47
Even	0,75	13	17,33	457,8	25,24	169	0,32	47
Even	0,75	14	17,87	496,65	25,24	169	0,32	47
Even	0,75	15	18,4	522,28	25,24	169	0,32	47
Even	0,75	16	18,91	556,58	25,24	169	0,32	47
Even	0,75	17	19,39	581,79	25,24	169	0,32	47
Even	0,75	18	19,88	607,12	25,24	169	0,32	47
Even	0,75	19	20,54	651,43	25,24	169	0,32	47
Even	0,75	20	21	681,13	25,24	169	0,32	47
Even	0,75	21	21,43	710,69	25,24	169	0,32	47
Even	0,75	22	21,86	744,64	25,24	169	0,32	47
Even	0,75	23	22,28	769,65	25,24	169	0,32	47
Even	0,75	24	22,69	803,45	25,24	169	0,32	47
Even	0,75	25	23,33	854,92	25,24	169	0,32	47
Even	1	2	7,29	99,69	18,64	180	0,31	43
Even	1	3	10,65	149,13	18,64	180	0,31	43
Even	1	4	11,08	186,7	18,64	180	0,31	43
Even	1	5	11,57	220,2	18,64	180	0,31	43
Even	1	6	12,47	251,55	18,64	180	0,31	43
Even	1	7	13,27	286,75	18,64	180	0,31	43
Even	1	8	14,45	340,67	18,64	180	0,31	43
Even	1	9	15,16	380,55	18,64	180	0,31	43
Even	1	10	15,82	411,22	18,64	180	0,31	43
Even	1	11	16,68	450,33	18,64	180	0,31	43
Even	1	12	17,27	489,72	18,64	180	0,31	43
Even	1	13	17,87	520,28	18,64	180	0,31	43
Even	1	14	18,42	563,78	18,64	180	0,31	43
Even	1	15	18,97	594,06	18,64	180	0,31	43
Even	1	16	19,5	633	18,64	180	0,31	43
Even	1	17	19,99	662,84	18,64	180	0,31	43
Even	1	18	20,51	692,81	18,64	180	0,31	43
Even	1	19	21,19	742,09	18,64	180	0,31	43
Even	1	20	21,66	776,43	18,64	180	0,31	43
Even	1	21	22,11	810,62	18,64	180	0,31	43
Even	1	22	22,56	849,2	18,64	180	0,31	43
Even	1	23	22,99	878,83	18,64	180	0,31	43
Even	1	24	23,42	917,27	18,64	180	0,31	43
Even	1	25	24,9	1024,02	18,64	180	0,31	43
Even	1,5	2	8,23	127,87	12,46	199	0,29	37
Even	1,5	3	12,21	192,32	12,46	199	0,29	37
Even	1,5	4	12,72	241,83	12,46	199	0,29	37
Even	1,5	5	13,31	287,33	12,46	199	0,29	37
Even	1,5	6	14,38	331,11	12,46	199	0,29	37
Even	1,5	7	15,32	378,64	12,46	199	0,29	37
Even	1,5	8	16,64	447,09	12,46	199	0,29	37
Even	1,5	9	17,49	499,35	12,46	199	0,29	37
Even	1,5	10	18,27	542,33	12,46	199	0,29	37
Even	1,5	11	19,26	595,06	12,46	199	0,29	37
Even	1,5	12	19,96	646,73	12,46	199	0,29	37
Even	1,5	13	20,67	689,57	12,46	199	0,29	37
Even	1,5	14	21,33	745,3	12,46	199	0,29	37
Even	1,5	15	21,98	787,81	12,46	199	0,29	37
Even	1,5	16	22,61	838,95	12,46	199	0,29	37
Even	1,5	17	23,2	880,94	12,46	199	0,29	37
Even	1,5	18	23,81	923,09	12,46	199	0,29	37
Even	1,5	19	24,57	986,22	12,46	199	0,29	37
Even	1,5	20	25,13	1032,72	12,46	199	0,29	37
Even	1,5	21	25,67	1079,04	12,46	199	0,29	37
Even	1,5	22	26,2	1129,77	12,46	199	0,29	37
Even	1,5	23	26,71	1171,5	12,46	199	0,29	37
Even	1,5	24	27,22	1222,04	12,46	199	0,29	37
Even	1,5	25	27,91	1294,6	12,46	199	0,29	37
Even	2,5	2	9,3	173,84	7,63	188	0,3	40
Even	2,5	3	14,02	262,35	7,63	188	0,3	40
Even	2,5	4	14,63	332,35	7,63	188	0,3	40
Even	2,5	5	15,32	398,41	7,63	188	0,3	40
Even	2,5	6	16,58	463,26	7,63	188	0,3	40
Even	2,5	7	17,7	531,73	7,63	188	0,3	40
Even	2,5	8	19,19	623,68	7,63	188	0,3	40
Even	2,5	9	20,19	696,94	7,63	188	0,3	40
Even	2,5	10	21,11	760,82	7,63	188	0,3	40
Even	2,5	11	22,24	836	7,63	188	0,3	40
Even	2,5	12	23,08	908,56	7,63	188	0,3	40
Even	2,5	13	23,91	972,29	7,63	188	0,3	40
Even	2,5	14	24,69	1048,84	7,63	188	0,3	40
Even	2,5	15	25,47	1112,18	7,63	188	0,3	40
Even	2,5	16	26,21	1184,11	7,63	188	0,3	40
Even	2,5	17	26,9	1246,83	7,63	188	0,3	40
Even	2,5	18	27,62	1309,73	7,63	188	0,3	40
Even	2,5	19	28,49	1395,58	7,63	188	0,3	40
Even	2,5	20	29,16	1462,83	7,63	188	0,3	40
Even	2,5	21	29,79	1529,87	7,63	188	0,3	40
Even	2,5	22	30,42	1601,3	7,63	188	0,3	40
Even	2,5	23	31,03	1663,72	7,63	188	0,3	40
Even	2,5	24	31,63	1734,94	7,63	188	0,3	40
Even	2,5	25	32,37	1832,42	7,63	188	0,3	40
suits	0,5	2	8,23	93,41	37,08	150	0,34	55
suits	0,5	3	9,5	125,5	37,08	150	0,34	55
suits	0,5	4	10,79	162,12	37,08	150	0,34	55
suits	0,5	5	11,65	191,96	37,08	150	0,34	55
suits	0,5	6	12,55	217,58	37,08	150	0,34	55
suits	0,5	7	13,36	247,13	37,08	150	0,34	55
suits	0,5	8	14,54	295,4	37,08	150	0,34	55
suits	0,5	9	15,26	329,6	37,08	150	0,34	55
suits	0,5	10	15,93	354,65	37,08	150	0,34	55
suits	0,5	11	16,79	388,06	37,08	150	0,34	55
suits	0,5	12	17,41	421,89	37,08	150	0,34	55
suits	0,5	13	17,99	446,64	37,08	150	0,34	55
suits	0,5	14	18,56	484,5	37,08	150	0,34	55
suits	0,5	15	19,1	509,02	37,08	150	0,34	55
suits	0,5	16	19,63	542,21	37,08	150	0,34	55
suits	0,5	17	20,14	566,48	37,08	150	0,34	55
suits	0,5	18	20,6	590,35	37,08	150	0,34	55
suits	0,5	19	21,34	634,38	37,08	150	0,34	55
suits	0,5	20	21,69	662,1	37,08	150	0,34	55
suits	0,5	21	22,22	691,16	37,08	150	0,34	55
suits	0,5	22	22,57	723,29	37,08	150	0,34	55
suits	0,5	23	23,1	747,95	37,08	150	0,34	55
suits	0,5	24	23,45	780,07	37,08	150	0,34	55
suits	0,5	25	24,55	824,26	37,08	150	0,34	55
suits	0,75	2	7,12	103,48	25,24	169	0,32	47
suits	0,75	3	10,35	154,63	25,24	169	0,32	47
suits	0,75	4	10,77	194,51	25,24	169	0,32	47
suits	0,75	5	11,24	230,31	25,24	169	0,32	47
suits	0,75	6	12,11	263,88	25,24	169	0,32	47
suits	0,75	7	12,88	301,31	25,24	169	0,32	47
suits	0,75	8	14,03	357,03	25,24	169	0,32	47
suits	0,75	9	14,72	399,14	25,24	169	0,32	47
suits	0,75	10	15,35	432,06	25,24	169	0,32	47
suits	0,75	11	16,19	473,15	25,24	169	0,32	47
suits	0,75	12	16,76	514,79	25,24	169	0,32	47
suits	0,75	13	17,33	547,58	25,24	169	0,32	47
suits	0,75	14	17,87	593,34	25,24	169	0,32	47
suits	0,75	15	18,4	625,88	25,24	169	0,32	47
suits	0,75	16	18,91	667,08	25,24	169	0,32	47
suits	0,75	17	19,39	699,2	25,24	169	0,32	47
suits	0,75	18	19,88	731,44	25,24	169	0,32	47
suits	0,75	19	20,54	782,65	25,24	169	0,32	47
suits	0,75	20	21	819,26	25,24	169	0,32	47
suits	0,75	21	21,43	855,72	25,24	169	0,32	47
suits	0,75	22	21,86	896,59	25,24	169	0,32	47
suits	0,75	23	22,28	928,5	25,24	169	0,32	47
suits	0,75	24	22,69	969,21	25,24	169	0,32	47
suits	0,75	25	23,33	1027,58	25,24	169	0,32	47
suits	1	2	7,55	121,93	18,64	180	0,31	43
suits	1	3	11,08	182,73	18,64	180	0,31	43
suits	1	4	11,53	230,84	18,64	180	0,31	43
suits	1	5	12,04	274,89	18,64	180	0,31	43
suits	1	6	12,99	316,92	18,64	180	0,31	43
suits	1	7	13,83	362,76	18,64	180	0,31	43
suits	1	8	15,04	427,92	18,64	180	0,31	43
suits	1	9	15,8	478,45	18,64	180	0,31	43
suits	1	10	16,49	519,76	18,64	180	0,31	43
suits	1	11	17,38	569,86	18,64	180	0,31	43
suits	1	12	18,01	619,89	18,64	180	0,31	43
suits	1	13	18,63	661,07	18,64	180	0,31	43
suits	1	14	19,21	715,19	18,64	180	0,31	43
suits	1	15	19,79	756,09	18,64	180	0,31	43
suits	1	16	20,35	805,64	18,64	180	0,31	43
suits	1	17	20,87	846,08	18,64	180	0,31	43
suits	1	18	21,41	886,65	18,64	180	0,31	43
suits	1	19	22,11	946,99	18,64	180	0,31	43
suits	1	20	22,61	991,93	18,64	180	0,31	43
suits	1	21	23,08	1036,7	18,64	180	0,31	43
suits	1	22	23,55	1085,88	18,64	180	0,31	43
suits	1	23	24	1126,1	18,64	180	0,31	43
suits	1	24	24,46	1175,11	18,64	180	0,31	43
suits	1	25	25,95	1295,55	18,64	180	0,31	43
suits	1,5	2	8,23	155,11	12,46	199	0,29	37
suits	1,5	3	12,21	233,19	12,46	199	0,29	37
suits	1,5	4	12,72	296,33	12,46	199	0,29	37
suits	1,5	5	13,31	355,45	12,46	199	0,29	37
suits	1,5	6	14,38	412,86	12,46	199	0,29	37
suits	1,5	7	15,32	474,01	12,46	199	0,29	37
suits	1,5	8	16,64	556,08	12,46	199	0,29	37
suits	1,5	9	17,49	621,97	12,46	199	0,29	37
suits	1,5	10	18,27	678,57	12,46	199	0,29	37
suits	1,5	11	19,26	744,92	12,46	199	0,29	37
suits	1,5	12	19,96	810,22	12,46	199	0,29	37
suits	1,5	13	20,67	866,68	12,46	199	0,29	37
suits	1,5	14	21,33	936,04	12,46	199	0,29	37
suits	1,5	15	21,98	992,17	12,46	199	0,29	37
suits	1,5	16	22,61	1056,93	12,46	199	0,29	37
suits	1,5	17	23,2	1112,55	12,46	199	0,29	37
suits	1,5	18	23,81	1168,32	12,46	199	0,29	37
suits	1,5	19	24,57	1245,07	12,46	199	0,29	37
suits	1,5	20	25,13	1305,2	12,46	199	0,29	37
suits	1,5	21	25,67	1365,15	12,46	199	0,29	37
suits	1,5	22	26,2	1429,49	12,46	199	0,29	37
suits	1,5	23	26,71	1484,85	12,46	199	0,29	37
suits	1,5	24	27,22	1549,01	12,46	199	0,29	37
suits	1,5	25	27,91	1635,2	12,46	199	0,29	37
suits	2,5	2	9,3	218,48	7,63	188	0,3	40
suits	2,5	3	14,02	329,31	7,63	188	0,3	40
suits	2,5	4	14,63	421,63	7,63	188	0,3	40
suits	2,5	5	15,32	510,02	7,63	188	0,3	40
suits	2,5	6	16,58	597,19	7,63	188	0,3	40
suits	2,5	7	17,7	687,98	7,63	188	0,3	40
suits	2,5	8	19,19	802,25	7,63	188	0,3	40
suits	2,5	9	20,19	897,83	7,63	188	0,3	40
suits	2,5	10	21,11	984,04	7,63	188	0,3	40
suits	2,5	11	22,24	1081,53	7,63	188	0,3	40
suits	2,5	12	23,08	1176,42	7,63	188	0,3	40
suits	2,5	13	23,91	1262,46	7,63	188	0,3	40
suits	2,5	14	24,69	1361,34	7,63	188	0,3	40
suits	2,5	15	25,47	1447	7,63	188	0,3	40
suits	2,5	16	26,21	1541,25	7,63	188	0,3	40
suits	2,5	17	26,9	1626,29	7,63	188	0,3	40
suits	2,5	18	27,62	1711,52	7,63	188	0,3	40
suits	2,5	19	28,49	1819,68	7,63	188	0,3	40
suits	2,5	20	29,16	1909,26	7,63	188	0,3	40
suits	2,5	21	29,79	1998,62	7,63	188	0,3	40
suits	2,5	22	30,42	2092,37	7,63	188	0,3	40
suits	2,5	23	31,03	2177,11	7,63	188	0,3	40
suits	2,5	24	31,63	2270,65	7,63	188	0,3	40
suits	2,5	25	32,37	2390,46	7,63	188	0,3	40

Shipping and Delivery Times – FAQ

Q: How does product shipping work?

A: We ship throughout Brazil. We work with the Post Office (SEDEX and PAC) and several partner carriers. When you finalize your purchase, our system calculates and presents the best shipping options available for your zip code, based on the weight and dimensions of your order.

Q: What is the delivery time for my order?

A: Our total delivery time is the sum of two stages: Availability Time + Carrier Time.

Availability Period:
- Products in Stock: If the product is in stock, it will be shipped within 2 business days.
- Products Made to Order: To ensure maximum quality and flexibility, many of our cables are made to order . In these cases, the production and shipping time is 15 business days.
Carrier's deadline:
- This is the time it takes for the shipping to reach you after we dispatch it. This timeframe is shown when calculating shipping costs in your shopping cart.

Therefore, for a product that is in production, the total estimated delivery time will be 15 business days plus the shipping time.

Q: Why the 15 business day production lead time? What if there are delays?

A: Our on-demand production model allows us to offer superior industrial-quality cables, in the exact length you need, and at extremely competitive prices. As a manufacturing unit, our production process involves several variables, such as receiving raw materials and operating complex machinery. We understand that unforeseen events can occur. Should any event arise that could impact the 15-business-day timeframe, our team will proactively contact you to keep you informed of the new schedule. We are committed to complete transparency throughout the entire process.

Q: Can I cancel an order that is already in production?

A: For products manufactured on demand (make-to-order model), we do not accept cancellations once the order enters our production line. This is because, to ensure speed and competitive pricing, the raw materials for your cable are separated and allocated, and the manufacturing process begins immediately after payment confirmation. Please review your order carefully before finalizing it. If you have any questions, please contact our team.

Shipping Costs

Q: How is the shipping cost calculated?

A: The value is automatically calculated in your shopping cart, based on the total weight of the products, the dimensions of the packaging, and the destination zip code entered.

Q: Do you offer free shipping?

A: We don't currently have a fixed free shipping policy. Occasionally, we may run specific promotions. The most accurate way to check the cost for your location is to add the desired products and your zip code to your cart.

Warranty and Returns

Q: What is the return and exchange policy?

A: According to our policy and the Consumer Protection Code, we accept returns due to buyer's remorse or manufacturing defects within 7 (seven) calendar days of receiving the product. To initiate the process, please contact our Customer Service Center via email. ecommerce@innovcable. Com.br Please provide the order number and reason for the return. The product must be returned in its original packaging, undamaged and showing no signs of misuse. We emphasize that this return policy remains valid and unchanged after receipt.

Q: Do the products have a warranty?

A: Yes. All cables in our product line are guaranteed against manufacturing defects. The specific warranty period can be found on each product page. The warranty does not cover damage caused by incorrect installation, misuse, or natural wear and tear from use.

Loading and Transportation

1. When lifting with a crane, the correct rope must be used, attached to an axle located in the center of the coil.

* Heads up:
– Move it as close to the ground as possible.
Move slowly and, once in the correct position, do not stop abruptly.

2- In the case of a forklift, the drums must not be damaged by the forklift.

* Heads up:
Place the coil in the center of the fork.
The width of the fork must be greater than the spool.

Transportation and unloading

✽ Precautions when handling cables:
• Do not cover the coils.
• Do not roll more than 20 m.
• Do not use sharp objects when moving.
• Do not roll a damaged coil.
• Do not roll on uneven surfaces.
• Do not store the coil near heaters or flammable materials.

Checks when handling cables – Storage

• Do not remove the protective materials and packaging that protect the reels and cables until they are used.
• Store in a protected or enclosed location to protect against damage from machinery.
• Store in a suitable, closed storage location for extended periods. (Coils and packaging should be kept in a dry place.)
• Seal both ends of the remaining cables on the reels using heat-shrink tubing to prevent moisture absorption.

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